Return Policy
At Residerium, we strive to ensure complete satisfaction for our customers. If for any reason you are not fully satisfied with your purchase, below you will find information regarding our return policy.
Size Guide:
Before making a purchase, WE INSIST that you review our size guide. Our detailed sizing chart is designed to help you select the appropriate size, ensuring maximum satisfaction with our products.
Return Period:
You have the right to withdraw from the agreement, returning the purchased product without giving any reason within 14 calendar days from the day on which you or a third party indicated by you (other than the carrier) took possession of the goods.
Return Conditions:
To qualify for a return, the purchased product must be undamaged, unused, and returned in its original packaging. Products that have been used, damaged, or whose packaging has been damaged will not be accepted for return.
Refund Process:
Upon receiving and verifying the condition of the returned product, we will initiate the refund process to your account. The payment will be refunded promptly, no later than 14 days from the day we receive the returned item. The refund will be made using the same payment method that was used in the original transaction unless you expressly agree to a different method.
Return Procedure:
Please contact us at residerium.info@gmail.com with the intention to return the product. Then, send the product back to the following address:
ul. Bukowa 13
11-036 Sząbruk
Poland
Shipping Costs:
The costs associated with the return shipping of the product are covered by the customer. We recommend choosing a shipping method that allows for package tracking, as we do not take responsibility for products lost during return transit.